VienStudio · Player support

Need a hand?

Something not working in Blokki Pop? Tell us what happened so we can look into it.

Contact us

For game issues, feedback, or privacy questions, email VienStudio:

This opens your email app; it does not send a report automatically. If no email app opens, copy the address into your usual email service.

Please do not send passwords, payment-card details, or other sensitive information. Crop or blur personal information in screenshots.

What to include

Your app version from your device's app information screen.
Your device model and Android or iOS version.
What you were doing when the issue happened.
The steps to reproduce it, if you know them.
A screenshot or short recording, if helpful.

We will review your report and reply as soon as we can. Please keep your game data until we have investigated, unless you want to delete it.

Quick answers

How do I play?

Drag a block from the tray onto empty board cells, then release it. Fill a complete row or column to clear it. Plan space for the other blocks in your tray; the run ends when no remaining block can be placed.

Where is my high score saved?

Your high score is stored locally on your device. The current game does not offer a VienStudio account or cloud-sync service, so we cannot restore a score from our servers or transfer it between devices.

How can I change sound or vibration?

Open the gear icon in the game. Use the sound slider to adjust effects and the vibration toggle to switch haptic feedback on or off.

How do I delete my local game data?

On Android, open Settings, find Blokki Pop under Apps, then open Storage and choose Clear storage or Clear data. Names vary by device. This resets your saved high score and preferences. On iOS, deleting the app removes its local app data; offloading it may keep that data. Device backups may retain separate copies under your backup provider's controls.

What happens to information I send to support?

We use your email address and the report you send to answer your request and investigate the issue. Read our Privacy Policy for details, including deletion requests.